Refund Policy
Our return policy at The Natural Hair Chronicles LLC (NHC) ensures your satisfaction with our products while maintaining transparency and fairness. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund, minus any shipping costs.
To initiate a return, please contact our customer service team at naturalhairchroniclesllc@gmail.com within 48 hours of receiving your order. Along with your order details, please submit a picture of the item(s) you wish to return, taken when you first opened the package, along with a brief description of what's wrong.
Please note that returned items must be in their original condition and packaging. Additionally, if the product has any damages caused by the customer or during transit by the shipping company, a refund will not be issued. At NHC, we prioritize your satisfaction and strive to provide exceptional customer service.
If you have any questions or concerns about our return policy, please don't hesitate to reach out to us. Your trust in our products is important to us, and we're here to ensure a positive experience every step of the way.
To initiate a return, please contact our customer service team at naturalhairchroniclesllc@gmail.com within 48 hours of receiving your order. Along with your order details, please submit a picture of the item(s) you wish to return, taken when you first opened the package, along with a brief description of what's wrong.
Please note that returned items must be in their original condition and packaging. Additionally, if the product has any damages caused by the customer or during transit by the shipping company, a refund will not be issued. At NHC, we prioritize your satisfaction and strive to provide exceptional customer service.
If you have any questions or concerns about our return policy, please don't hesitate to reach out to us. Your trust in our products is important to us, and we're here to ensure a positive experience every step of the way.